Heritage advisor complaints form

Step 1 of 7

Complaints form

This form should take up to 20 minutes to complete, depending on the level of detail provided.

Please make sure you have read the information on our complaints about heritage advisors page before completing the form. That information will help you understand the complaints process.

You can contact FPSR via heritageadvisorcomplaints@dpc.giv.gov.au to request either phone or in-person assistance to make your complaint.

Have you read and understood our complaint process? (Required)

Step 2 of 7

About the heritage advisor

Name of the heritage advisor you are making a complaint about(Required)

Is the heritage advisor a member of a professional association?(Required)

If a Heritage Advisor is a member of any of the following professional associations, you should make your complaints to that association:

Australian Association of Consulting Archaeologists Inc - Full Membership
Professional Historians Australia - Professional Historians
Australian Anthropology Society - Fellow Membership

You can check what professional memberships a heritage advisor holds, if any, by searching their individual entry on the online Heritage Advisor List. The ‘More info’ tab is where you will find out if they are a member of one of these associations.

Yes

I don't know

Step 3 of 7

Your complaint

What happened?(Required)

When did this happen?(Required)

It is okay to provide a rough estimate.

What section(s) of the code do you believe is not being upheld?(Required)

You may select more than one option.

Cultural respect -- Principle 1

Professional Integrity -- Principle 2

Compliance -- Principle 3

Ongoing professional development -- Principle 4

Have you raised your concerns directly with the heritage advisor?(Required)

Yes

Step 4 of 7

Outcome

What outcome would you like from your complaint?(Required)

Step 5 of 7

Your contact details and privacy

Do you wish for your complaint to remain anonymous?(Required)

If you wish to remain anonymous, please note this will limit how we can proceed, such as not being able to get in touch with you for more details or letting you know the outcome of your complaint.

Yes

Step 6 of 7

Declaration

Complaint process declaration(Required)

I declare the following:

To the best of my knowledge and belief, the information supplied in this form and its attachments is true and correct.
I understand that the heritage advisor has a ‘right of reply’ in relation to the complaint I am making, as a matter of procedural fairness. Provided the complaint is within scope of the Code of Conduct for Heritage Advisors, FPSR must inform the heritage advisor that a complaint has been made and the nature of that complaint. The heritage advisor may submit reply comments to FPSR for consideration.
I understand that FPSR will seek my prior agreement about what information will be provided to the heritage advisor about my complaint.
FPSR is subject to the Freedom of Information Act 1982 (Vic). If a freedom of information request is made, the Department of Premier and Cabinet will review all documents relevant to the request and will determine whether any exemption applies to the release

I have read and understand how First Peoples - State Relations Group (FPSR) in the Department of Premier and Cabinet will consider my complaint.

Step 7 of 7

Confirm and submit

Collection notice – How we use your information

The information you provide in a complaint is collected by the Department of Government Services (DGS) on behalf of First Peoples - State Relations Group (FPSR) in the Department of Premier and Cabinet. All personal information is held, used, managed, shared, disclosed and stored by FPSR in accordance with the principles in the Privacy and Data Protection Act 2014. FPSR stores your complaint, including any accompanying attachments, on a secure database that is only accessible to the relevant Director and designated staff in FPSR. We do not use or disclose your personal information for purposes other than what it was collected for, unless permitted or required by law.

DGS discloses your information in the complaint form to FPSR for the purpose of enabling your complaint about the conduct of a heritage advisor to be considered. This can include personal information about you, including your name and contact details, and your information regarding the alleged misconduct of a heritage advisor. The nature of complaints may also inform improvements to FPSR’s policies, processes and guidance materials.

By providing the information requested in the complaint form, you are giving consent for FPSR to collect this information. If you do not wish to provide the information requested, FPSR may not be able to fully consider your complaint. You may make an anonymous complaint, but unless you provide contact details, this will limit how we can proceed, such as not being able to get in touch with you for more details or letting you know the outcome of your complaint.

DGS uses the services of Drupal 9 to administer this form. The information that you provide is stored by DGS on the Microsoft Azure infrastructure in Sydney, Australia.

If you have any questions about how your information will be handled, or you would like to gain access to your personal information, you can contact FPSR via:

email to heritage@dpc.vic.gov.au, or
postal mail addressed to Heritage Registrar, GPO Box 4912, Melbourne VIC 3000.

Further information regarding how the department collects, stores and discloses personal information can be found via the department's Privacy Policy.

If you have concerns about the collection of personal information, contact the department's Freedom of Information & Privacy team via dpc.privacy@dpc.vic.gov.au or the Office of the Victorian Information Commissioner.